Monthly Archives

August 2020

Packing Trust for Your IT Journey

By | Blog, Insight, Inspiration

Think about the last time you packed for a trip. You didn’t include shoes that pinch or your Guns N’ Roses Appetite for Destruction t-shirt for business. You left out the wool coat for Nassau in the middle of August. Let’s just say that you could project what to include because you had basic information that would make your trip more efficient, relevant, and gratifying. You probably had valuable insight from someone who has been where you’re going. You had trust.

It’s the same with a relationship with your IT Solutions or managed services provider. The good ones will help you align your business with client needs and help you pack appropriately for your business journey.

At the end of the day it’s all about alignment and trust. What goes into that suitcase will be different from what others are packing but it works because you have the insight of a trusted partner.

And you’re headed to something brand spanking new.

Choose a ride-or-die managed services provider

In order to gain customer trust, you have to be aligned with them via shared long-term strategies. And the best way to get there is creating—and sustaining—growth. The same goes for your business. You should have your own set of objectives and growth strategies. A solid plan for growth for your business should always include shared values, common goals, and vision.

Your IT solutions provider should be able to help define your vision and be honest with you about the practicality of your ideas. Sustainable growth is always easier when you share common values and objectives defined at the onset. And that’s just the start. Don’t stop until you’re comfortable with your IT solutions provider. You may, however, have to get used to being a little uncomfortable once in a while, but that’s normal. Sometimes you have to break a few things and start from a different vantage point. That’s where the real trust comes in. Lean into a ride-or-die relationship with your IT solutions provider to experience authentic relationships and real ROI.

How do you know you have the right ride-or-die partner?

You might be surprised to hear that lining up a bunch of tech is not our priority when engaging with a new client. Don’t get us wrong, we’re tech devotees and live and breathe new IT initiatives. But we can’t help define your growth strategy until we know that we are aligned philosophically with your business. When we’re all shaking our heads yes on basic alignment, we dig into tech and financials. You’ll then have the infrastructure you need at a value that works for you.

  • Philosophical alignment. We believe that there’s always a better way. Whether that means pivoting with existing systems or building from the ground up, we want to help. We’ll look at your business from a helicopter perspective to make appropriate recommendations that position you for long-term success.
  • Technical alignment. Once we get to know each other philosophically, we’ll dive into the technology aspect to determine solutions that will enhance your deliverables while supporting operational needs. We don’t do tech for tech’s sake. It has to have a purpose. It has to support the enterprise. And it has to have value. A Calyx engineer will visit with you when you’re ready and glean the fundamental information necessary to develop an IT strategy for today and years from now.
  • Financial Alignment. When the rubber starts to hit the road, you’ll need to know your financial investment currently as well as what to expect in the future. We conduct a total cost of IT analysis and provide a comprehensive view of your IT expenses. This enables you to accurately compare cost differentials and know how to plan financially.

This is also a great opportunity for us to illustrate the expenses we’ll eliminate, and puts an exact price on the added value and benefits we provide. To get started, we’ll send our Excel Workbook to help assemble all of your operating and capital expenses related to IT.

Early C-Level Engagement can make or break IT strategy

At the end of the day, you’re going to need C-Level buy-in on technology investments so why not include them at the beginning and let them feel part of the decision making. Execs are less likely to eliminate or reduce funding if they feel part of the initial discussions. This will be a huge help when it comes time to pivot on the IT plan and invest in new solutions.

At Calyx, we understand the complexities of engaging the appropriate people at the appropriate times when reviewing a company’s IT infrastructure. We’re deeply rooted in every client situation and can make valuable recommendations when solutions grow weary and efficiency lags.

From the helicopter view of our leadership team to the techs working on your solutions, we are committed to engaging, aligning, and earning trust. And you can always rely on us to tell you what to pack as you move further along on your business journey.

Protect Yourself From Malicious Email

By | Blog

It’s estimated that 90% of all email sent worldwide every day is malicious in one form or another. That’s crazy, huh? While we work to protect you and the organization through enterprise security measures and policies, there’s no silver bullet that exists to eliminate this issue.

We’re sharing the information below to help guide and inform you of the common threats that are out there. These are things you can do to help us in this effort, and what to do if you suspect you’ve received a malicious email. Thank you for continuing to be our best first line of defense!

Common Email Security Threats:

  • Spoofing – When someone pretends to be someone else to gain your confidence, access systems, steal information, steal money.
  • Phishing – A malicious attempt to trick you into sharing passwords, credit or bank information, or other sensitive information by posing as someone else or a trusted institution.
  • Viruses – a piece of code embedded in a file attachment that is capable of copying itself and typically has a detrimental effect, such as corrupting the system or destroying data.
  • SPAM – Unwanted and unsolicited digital communication generally sent out in bulk by malicious senders
  • Ransomware – Malware that locks users out of their devices and/or files, and then the perpetrator demands an anonymous online payment in order to restore access.

Things you can do to protect yourself and your business:

  • Be skeptical – this is the absolute best first line of defense for everyone
    • Think first, click second
    • When in doubt, ask
  • Be vigilant – you’re most vulnerable when you let your guard down
  • Stop emailing files – use ShareFile as a secure way to share information both inside, and more importantly outside the organization
  • Don’t hide the mess under the rug – if you suspect something, even if done inadvertently, report it immediately

If you suspect a malicious email message, here’s what you should do

  1. Flag the email. At the bottom of most unknown emails you receive, you will see a message in the footer, similar to the following: “This email has been scanned for spam and viruses. Click to report this email as spam.” Click the link within the message and the email will be reported. This is also a good way to reduce SPAM.
  2. If the email is obviously malicious go ahead and delete the email after reporting it.
  3. If you have questions or doubts about the legitimacy of an email contact your IT support team. If you are a Calyx client, please visit our support page for directions on how to engage IT support.

Make more happy.

By | Inspiration

Happiness means something different to each of us. To some, it’s simply a state of mind, where we feel loved, or wanted, or valued. It’s the joy of holding a baby or being greeted at the door by your dog. Or perhaps it’s just being comfortable in our own skin and content with who we are — a coming of age.

To others, it’s more measurable, like an outcome or goal achieved. It may be running a successful business or being recognized for our accomplishments at work.

And yet to others, it’s a byproduct of what we put out into the world to inspire happiness in those we care about. It’s simply listening to someone who doesn’t feel heard. Or replacing judgment with empathy. It’s caring more.

To the team at Calyx, our happiness is derived from making our customers, well, happy. For example, we take every possible measure to make their’ lives easier, wherever they work. It’s using technology to create a better way forward so they can focus on what they do best. Of course, we care about profitability and business success, but we’ve found over the years that success is an outcome of living our values: doing the right thing, owning it, and challenging everything we know. When we do what we say we’ll do, we inspire happiness. Frankly, it really is that simple.

The world needs more happiness these days. We all need to feel loved and wanted and valued. We need positively in our lives and to encourage it in others. The world needs more caring and less judgment.

Go. Make more happy.