All Posts By

Tom Clause

Packing Trust for Your IT Journey

By | Blog, Insight, Inspiration

Think about the last time you packed for a trip. You didn’t include shoes that pinch or your Guns N’ Roses Appetite for Destruction t-shirt for business. You left out the wool coat for Nassau in the middle of August. Let’s just say that you could project what to include because you had basic information that would make your trip more efficient, relevant, and gratifying. You probably had valuable insight from someone who has been where you’re going. You had trust.

It’s the same with a relationship with your IT Solutions or managed services provider. The good ones will help you align your business with client needs and help you pack appropriately for your business journey.

At the end of the day it’s all about alignment and trust. What goes into that suitcase will be different from what others are packing but it works because you have the insight of a trusted partner.

And you’re headed to something brand spanking new.

Choose a ride-or-die managed services provider

In order to gain customer trust, you have to be aligned with them via shared long-term strategies. And the best way to get there is creating—and sustaining—growth. The same goes for your business. You should have your own set of objectives and growth strategies. A solid plan for growth for your business should always include shared values, common goals, and vision.

Your IT solutions provider should be able to help define your vision and be honest with you about the practicality of your ideas. Sustainable growth is always easier when you share common values and objectives defined at the onset. And that’s just the start. Don’t stop until you’re comfortable with your IT solutions provider. You may, however, have to get used to being a little uncomfortable once in a while, but that’s normal. Sometimes you have to break a few things and start from a different vantage point. That’s where the real trust comes in. Lean into a ride-or-die relationship with your IT solutions provider to experience authentic relationships and real ROI.

How do you know you have the right ride-or-die partner?

You might be surprised to hear that lining up a bunch of tech is not our priority when engaging with a new client. Don’t get us wrong, we’re tech devotees and live and breathe new IT initiatives. But we can’t help define your growth strategy until we know that we are aligned philosophically with your business. When we’re all shaking our heads yes on basic alignment, we dig into tech and financials. You’ll then have the infrastructure you need at a value that works for you.

  • Philosophical alignment. We believe that there’s always a better way. Whether that means pivoting with existing systems or building from the ground up, we want to help. We’ll look at your business from a helicopter perspective to make appropriate recommendations that position you for long-term success.
  • Technical alignment. Once we get to know each other philosophically, we’ll dive into the technology aspect to determine solutions that will enhance your deliverables while supporting operational needs. We don’t do tech for tech’s sake. It has to have a purpose. It has to support the enterprise. And it has to have value. A Calyx engineer will visit with you when you’re ready and glean the fundamental information necessary to develop an IT strategy for today and years from now.
  • Financial Alignment. When the rubber starts to hit the road, you’ll need to know your financial investment currently as well as what to expect in the future. We conduct a total cost of IT analysis and provide a comprehensive view of your IT expenses. This enables you to accurately compare cost differentials and know how to plan financially.

This is also a great opportunity for us to illustrate the expenses we’ll eliminate, and puts an exact price on the added value and benefits we provide. To get started, we’ll send our Excel Workbook to help assemble all of your operating and capital expenses related to IT.

Early C-Level Engagement can make or break IT strategy

At the end of the day, you’re going to need C-Level buy-in on technology investments so why not include them at the beginning and let them feel part of the decision making. Execs are less likely to eliminate or reduce funding if they feel part of the initial discussions. This will be a huge help when it comes time to pivot on the IT plan and invest in new solutions.

At Calyx, we understand the complexities of engaging the appropriate people at the appropriate times when reviewing a company’s IT infrastructure. We’re deeply rooted in every client situation and can make valuable recommendations when solutions grow weary and efficiency lags.

From the helicopter view of our leadership team to the techs working on your solutions, we are committed to engaging, aligning, and earning trust. And you can always rely on us to tell you what to pack as you move further along on your business journey.

10 Reasons Why You Need an IT Solutions Provider to Guide Cloud Migration

By | Blog, Insight

When it comes to managing enterprise workloads, the cloud rules. Nothing else enables them to run smarter and reduce cost when it comes to IT services for business.

“Cloud services are definitely shaking up the industry,” said Sid Nag, research vice president at Gartner. “At Gartner, we know of no vendor or service provider today whose business model offerings and revenue growth are not influenced by the increasing adoption of cloud-first strategies in organizations. What we see now is only the beginning, though. Through 2022, Gartner projects the market size and growth of the cloud services industry at nearly three times the growth of overall IT services.”

Once the decision has been made to move to the cloud, most companies employ the expertise of a Cloud Solution Provider to optimize benefits and minimize risk. IT professionals are equipped with a complete understanding of the cloud, how it operates and how to take full advantage of its benefits to support and help grow businesses.

An IT solutions provider can migrate email, desktops, applications, servers, and data to the cloud, manage it on an ongoing basis and be available for consulting as your enterprise grows. To break this down even further, we’ve identified ten reasons why using a partner is critical to successful cloud migration:

  1. Frees you up to grow your business. Most business leaders are more skilled and knowledgeable in their industry, and not on managing technology. Using the skills of a Managed Services Provider lets you do what you do best—envisioning and executing growth strategies—while an MSP implements and supports technology initiatives.
  2. Instills confidence in the future. Digital transformation isn’t a one-and-done situation. Your technology initiative will continue to alter as new tech emerges to coincide with and support the growth of your business. Having a proactive solutions provider positions you for future-proof technology.
  3. Creates cost savings. A full-time IT staff is often not feasible for a small or medium-size business. Utilizing a Cloud Solutions Provider can help to offset the cost of a full IT staff, and bring specialized skill sets that are out of reach for most SMBs, without sacrificing quality and support. In most service provider relationships, you’ll receive a fixed recurring monthly fee to help you manage expenses without sacrificing support.
  4. Decreases resolution time. With the tools a service provider can leverage, most issues can be quickly assessed and resolved remotely. When an issue requires hands-on support, the partner can dispatch the right technical resource to resolve. Less downtime means your business operates fluidly with no impact to customer interactions or other workflow processes.
  5. Greater security is possible with cloud migration. Breaches of IT assets are all too common threats to businesses today. However, the right IT solutions partner can bring cloud security expertise in all the steps of a secure IT environment—development, deployment, implementation and ongoing monitoring, management and maintenance.
  6. Streamline backup, disaster recovery, and business continuity. Business continuity is critical in all companies so the possibility of a huge outage can strike fear into many business leaders. Aligning with the right IT solutions provider can avoid catastrophic loss situations through the smart storage of data and responsiveness.
  7. Monitors the cloud IT environment. There are varying levels of support available with most Managed Service Providers. Look for a partner that aligns with your needs to ensure uptime, security, and availability, and will effectively monitor your cloud IT environment.
  8. Helps determine Your total Cost of IT. Your MSP partner should be able to simplify your IT budgeting and finances. A quality partner will help you assess your total cost of ownership in a cloud assessment to realize the benefits of a right-fit solution.
  9. Integrates critical services. Cloud services are managed in enterprise datacenters which allows all enterprise users access. Some businesses find they need a more complete ecosystem of enterprise-class IT-as-a-service solutions, such as Calyx’ @Work model, which includes a fully-managed cloud environment, on-premise network and support, and business intelligence.
  10. Builds strong business relationships. When it comes to technology in your business, you need a partner you can rely on. The foundation of a good relationship is trust. Find a partner that looks to understand your business and how cloud services can enhance your services, products, offerings or customer experience. This fosters growth in your business, which should be the outcome desired by all parties.

One of the smartest decisions you can make for your business is partnering with a reputable, professional IT solutions provider. When you partner with an IT solutions provider like Calyx, you’ll see reduced security risks, lower total cost of ownership, business scalability, streamlined processes, better continuity and more productivity for your business.