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Contacting Support

If you are experiencing a critical/emergency issue,
please call 216-916-0639.

Instructions for requesting IT support:


(for standard/non-emergency requests)


(for urgent/emergency issues)

Please include the following information:

  • Description of the issue in subject line
  • Details of issue in the body of the email:
    1. Impact of issues (you, multiple users, entire location or company)
    2. Any errors, messages or alerts you are seeing
    3. How long the problem has occurred
    4. If this is an update to an existing issue, or a new issue
    5. The best way to contact you (if by phone, please specify a number, and extension if required)
    6. The name of your computer, if available
    7. Please include screenshots of the issue, if possible

Send email to

  • A ticket will automatically be generated and you will receive an email confirmation

During Business Hours

(8:00a-5:00p EST, M-F)

Call (216) 916-0639 and select option 1 to speak with a member of our support team and to open a service request.

After Business Hours

For emergency support after business hours, please call (216) 916-0639 and select option 9.

  • Your call will be routed to our on-call technician, if you leave a voicemail, you will receive a call back in 1 hour or less
  • Please make sure to leave the following information if you reach the on-call technician voicemail:
    1. Your name
    2. The company you are calling for
    3. A brief description of the issue
    4. The best call back number to reach you
  • Note – Voicemails left in the general support mailbox outside of business hours will not be responded to until the next business day.