Calyx Updates
Bounce Back: A Disaster Recovery Plan Cleveland Businesses Can Count On
When disaster strikes — whether it’s a cyberattack, power outage, server failure or flood — it’s not your tech stack that people remember. It’s how fast you bounce back. A solid disaster recovery plan is the difference between a Cleveland area business that pauses and one that permanently closes its doors. At Calyx, we help…
Read MoreGet to Know: Kristina Tumney
Meet Kristina, Service Delivery Technician with Calyx. What value do you bring to our clients? I bring a combination of technical expertise and a genuine passion for delivering exceptional customer service. In tech support, resolving technical issues is important, but ensuring the client feels valued and understood is equally critical. I excel at actively listening…
Read MoreCalyx Online: New Website Highlights IT Services and Solutions
At Calyx, we love technology, and we hope that when you partner with us, you’ll fall in love with technology again, too. To make it even easier to get to know us and our IT services and solutions, we’ve launched our new website with a fresh user experience. The site now offers visitors the clear…
Read MoreGet to Know: Jay Vargas
Meet Jay, Service Delivery Technician with Calyx. What value do you bring to our clients? I have loved IT for as long as I can remember. Before starting my professional career, I was the support agent for my entire family. As an IT professional, I strive to connect with and care for my clients as…
Read MoreIntroducing TimeZest: A New Self-Scheduling Tool for Calyx Clients
Calyx is thrilled to announce the launch of a new scheduling option that will streamline your experience with our service delivery team. We understand that coordinating a convenient time for both you and our technicians can sometimes be a hassle, leading to delays in addressing your non-urgent issues. That’s why, through our partnership with TimeZest,…
Read MoreGet to Know: Dana Dollaeye
Meet Dana, Director Of Service Delivery with Calyx. What value do you bring to our clients? The customer service experience is what I live for. I am over the top passionate about customer interaction and how it makes them feel. It does not matter if I am helping you change the batteries in your mouse…
Read MoreGet to Know: Frankie Santiago
Meet Frankie, Business Development Manager with Calyx. What value do you bring to our clients? As a Business Development Manager and with my previous sales experience, I feel like I contribute great value to Calyx and its clients. I am a great listener and learner. I make it a point to truly listen to my…
Read MoreGet to Know: Anthony Ruff
Meet Anthony, Systems Engineer with Calyx. Anthony designs and implements solutions for our platform and client needs. What value do you bring to our clients? I have worked professionally in IT for companies both small and very large, ranging anywhere from 10 to 100,000 employees in size. I have had the privilege of traveling the…
Read MoreGet to Know: Eric Winter
Meet Eric, Systems Administrator with Calyx. Eric is a trusted resource when it comes to managing and maintaining our clients’ software, systems, and networks. What values do you bring to Calyx and to clients? I bring my strong work ethic to bear by never leaving a job half-finished, or accepting anything other than the highest standards of excellence in…
Read MoreGet to Know: Mike Michelakis
Meet Mike, Systems Administrator with Calyx. Mike helps manage, maintain and keep our clients’ software, systems, and networks runnings smoothly. What values do you bring to Calyx and to clients? Technical things aside, I try to bring professionalism, friendliness, calm and mentorship. I’m always happy to help out wherever and whenever needed. I strive to provide the…
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