Great people are magnets for other great people

If you’re looking to start the next chapter of your career, join us and help make the impossible possible.

Calyx is growing and we’re on the hunt for great people for our sales team, development group, and incredible support staff.

Even if we don’t have the perfect position available today, email us a resume.

Available Positions

Business Development Manager
We’re on the hunt for a self-motivated, highly driven individual to sell services to existing clients and actively recruit new ones. From gathering input about a prospect’s unmet needs to creating price quotes and contracts, you’ll collaborate with the rest of the Calyx team to...
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Type of Position: Full Time

Reports To: Director of Sales

Location: 26202 Detroit Road, Suite 100-C, Westlake, OH 44145

 

Job Function:
  • Locate, contact, and develop relationships with prospects in Northeast Ohio; Define, negotiate and close sales.
  • Contact prospects to determine who key buying personnel are, whether they use the products we sell, and accurately enter information into customer data base.
  • Sell to and through all levels of organizations, including top executives (CEO, COO, CFO), IT executives or personnel, and office managers.
  • Match Calyx’s products and solutions to solve the prospect’s problems by clearly explaining the direct value and/or benefit; Conduct sales presentations and solution demonstrations.
  • Coordinate necessary presales technical activities between prospect and Calyx system engineers.
  • Identify sales opportunities with new and existing customers.
  • Create monthly pipeline sales activity reports to share with direct report.
  • Protect Calyx intellectual property by keeping information confidential.

 

Requirements:
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Good typing skills – 30 words per minute or more.
  • Considerable local travel within Cleveland, Akron and Columbus metro areas; Occasional regional or national travel may be required.
  • Utilize Salesforce CRM software to maintain detailed records of sales efforts and activities.
  • Utilize Connectwise Sell quote automation software to generate all customer sales quotes.
  • Participate in continual product sales training (self-paced online, and in-person workshops).
  • Sign a Non-Disclosure Agreement and Non-Solicitation Agreement.
  • 3+ years of prior experience and Bachelor’s degree or higher helpful, but not required.

 

Key Attributes:
  • High ethics and morals with ability to earn customer’s trust and respect
  • Inherent customer service centric focus with innate desire to solve problems and sell value
  • Neutral autonomy, comfortable and effective in both team environments and individual settings
  • Entrepreneurial mindset: Self-starter that thinks outside the box and works with tools at hand
  • Excellent communication skills both written, in-person, and via phone
  • Coachable: Takes direction well and applies new knowledge for continual improvement
  • Competitive spirit: Has a strong desire to win
  • Enthusiastic: Shows passion, excitement, or enjoyment within primary functions of the role
  • Excellent time management skills and ability to self-prioritize

For more information please email careers@calyxit.com.

Service Desk Administrator We are looking for a multi-tasking, organized go-to person who will ensure the Calyx service delivery team is working as efficiently as possible. This role will entail working with clients, technical staff, account management and client relations to keep clear lines of communication throughout our organization...Read more

Type of Position: Full Time

Reports To: IT Operations Manager

Location: 26202 Detroit Road, Suite 100-C, Westlake, OH 44145

 

Job Function:
  • Oversee all client service requests, incidents and problems, ensuring timely and accurate resolution.
  • Develop and continually improve ticketing processes and workflows.
  • Manage escalation of tickets and validate that all required information is available to clients and technical resources.
  • Obtain, build and maintain training materials and programs for staff.
  • Monitor, understand and provide reporting based on established KPIs for service delivery.
  • Serve as a single point of contact for clients during critical issue resolution.
  • Review and followup on client post-ticket survey responses.
  • Assist Sales and Marketing with CRM database updates for client and prospective client communications.

 

Requirements:
  • Positive attitude and the ability to maintain composure and professional demeanor under stress.
  • Effective oral and written communication skills; ability to explain technical concepts to non-technical audience.
  • Ability to adapt to an ever changing environment and work productively on several tasks/projects simultaneously.
  • Flexibility to address a range of ticket types, from the simple and mundane to the more technical and challenging.
  • Effective time management skills and the ability to work without direct supervision.
  • Ability to mentor newer employees in Calyx methodologies.
  • Identify skill gaps in employees, then assist in scheduling additional training to close skill gaps as best as possible.
  • Identify process and documentation gaps, then assist in improving the process or documentation as best as possible.

 

Key Attributes:
  • Ability to learn and react on the fly.
  • Willing to learn – we will teach you everything we know, and hope to learn from you.
  • Desire to work with a fun team and be an active part of our company culture.
  • Drive – to make Calyx and the world a better place.

For more information please email careers@calyxit.com.

Four reasons to join Calyx

Challenging &
Rewarding Work

The kind that positively impacts businesses and the humans behind them.

Killer Team

With a fun-loving, rule-bending, “all-in” attitude that’s contagious.

Walk Our Talk

We don’t just say it, we do it.

Clear Mission
& Vision

We know who we are – and we know where we’re going.

Great workplaces for top talent.

Honored to be among the Northcoast’s top employers.

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