Co-Managed IT Services

As part of a co-managed IT partnership, you retain some internal IT staff while outsourcing specific tasks or responsibilities to an MSP. This allows you to leverage external expertise for things like cybersecurity, cloud management or help desk support, while your internal team focuses on strategic projects or specialized needs. Fully managed IT, on the other hand, means the MSP handles all your IT needs.

Co-managed IT offers several benefits:

• Cost savings: Reduce costs associated with hiring and training specialized IT personnel.
• Increased efficiency: Free up your internal IT team to focus on strategic initiatives.
• Access to expertise: Gain access to specialized skills and knowledge in areas like cybersecurity and cloud computing.
• Improved security: Enhance your security posture with the MSP’s expertise and resources.
• Scalability and flexibility: Easily scale your IT support as your business grows.

Almost any IT function can be co-managed. Common areas include:

• Help desk and user support.
• Network monitoring and management.
• Azure and Microsoft 365 management.
• Cybersecurity and threat detection.
• Cloud services management.
• Data backup and disaster recovery.
• Software updates and patching.

We work closely with you to establish clear roles and responsibilities. This involves documenting processes, communication protocols and escalation procedures to ensure a seamless partnership.

Look for an MSP with:

• Flexible solutions and a willingness to adapt to your specific needs and requirements.
• Proven experience and a track record of success in providing co-managed IT services.
• Technical expertise that offers deep knowledge and skills in the areas you want to co-manage.
• Strong communication practices that are clear and responsive.
• Proactive approach that focuses on preventing issues rather than just reacting to them.

Pricing depends on the scope of services, the complexity of your IT environment and the level of support required. As with all our services, we strive to be transparent, so you know exactly what you’re paying for. 

Co-managed IT services from Calyx are designed to be flexible. We can adjust the scope of services as your needs evolve, whether you need more or less support from the MSP.

Our structured onboarding process includes:

• A thorough assessment of your IT environment.
• Clear definition of roles and responsibilities.
• Knowledge transfer and documentation.
• Ongoing communication and collaboration.

Yes, we have case studies and testimonials from clients who have successfully implemented co-managed IT. We can share these with you to demonstrate the value and benefits of this approach.