There are tons of managed service providers (MSP) out there. They work hard to offer a dizzying array of technology commodities in hopes that something sticks. If they’re lucky, they’ll land on a mix of deliverables that might move the needle for your business. Chances are, they’ll come up with something that meets the status quo if they work at it long enough. But the status quo doesn’t cut it — not today when technology should literally be considered among your business’ most valuable assets. To get there requires an IT partner or managed services provider who is vested in your success in terms of growth, frictionless customer experiences, and better financial outcomes. So, how you do know what to expect from a managed services provider?
While all MSPs are not ill-intentioned, they just don’t go far enough. They can’t get past the limited piecemeal approach to IT. They just haven’t traveled the extra mile yet. We know because that’s where you’ll find us — and it’s definitely not crowded.
Most customer journeys start out in the same place. You need a foundation of systems and solutions. But businesses don’t stay static. They grow, evolve, and pivot. And they need a partner who can see further down the road to not only report on roadblocks and detours, but to find alternate routes.
Businesses also need an IT partner with whom they align, both technically, philosophically and financially. It’s a critical measure that sets the foundation for a successful partnership.
Let’s take a holistic view
OK, enough with the road trip metaphors. This is serious stuff. Your business is serious stuff and you deserve insight and support from an IT solutions provider that operates less on line items and more on a holistic view of your business. The interrelatedness of partnering with a company that delivers real solutions, not just patches.
Sometimes business leaders fall into traps of maintaining the status quo because things seem to be working OK. Fair enough. But, we’d like to suggest another option. How about partnering with a business that can view the full scope of your internal operations without preconceived notions? Let’s face it. You have skin in the game and may be skittish about making any serious changes because your business could be disrupted. Risks might be revealed, or vulnerabilities exposed. Well, we’re here to tell you that if you don’t at least entertain new ideas or perspectives or be open to the possibility that there might be a better way, things will get worse. And we’re just not willing to let that happen.
What you should expect from an IT solutions provider
There may be huge disconnects between what you’re getting from your MSP and what you should expect from a true IT solutions provider, like Calyx. A sort of before and after if you will.
- Holistic approach. You may be used to getting lots of solutions from an MSP. Lots of line items and add-ons to plug holes and weak spots may work temporarily but aren’t an ideal solution. You need a holistic helicopter view of what’s going on in your company and we can take you there. And when you work with us, we’ll be looking from that perspective frequently to predict and prevent issues before they become problems.
- Cloud-first strategy. And while we’re taking that helicopter view, we’ll recommend a cloud-first strategy because it simply doesn’t do you any good to put on piecemeal, on-premise patches and hope for the best.
- White glove service. You don’t need excuses, only solutions. We’ve elevated service and support to white glove status and wouldn’t even know how to pass the buck if we tried.
- Simplified pricing. We will never nickel-and-dime you and won’t surprise you with new line items out of the blue. There’s no convoluted pricing. Tech solutions should be an investment in your company and every recommendation we offer will support that objective.
- Built-In Backup and Recovery. Dealing with a system outage is stressful enough. You don’t need a bunch of different fixes that will cost you as the meter is running. Backup and recovery is included at no additional costs in every product we provide.
We also offer other holistic solutions such as unparalleled security, accessibility, enterprise-class technology, month-to-month contracts, and a 90-day full money-back guarantee.
Don’t accept the acceptable.
We encourage you to explore available technology and solutions with us. No strings attached. And if you’re skeptical about growth, give us the chance to change your mind. All you need is an open mind to learn more about what is possible, and not just acceptable.
We guarantee you a positive technology experience. That means really listening to your business concerns as well as your growth dreams. When you partner with us, you’ll get technological expertise as well as professionals with innovative business acumen.
Our goal is to give you dramatically different tech and business experiences. We want your business to succeed. From day one, we’ll be vested in your success in terms of growth, frictionless customer experiences, and better financial outcomes. So, are you ready to go the extra mile with us? We’re pretty sure you’ll like it out here.