Meet Jenn Layport, our Service Delivery Manager.
What’s one word that people use to describe you?
Fanatic. I’m fanatic about taking care of Calyx customers. Hey, if you have to be fanatic, supporting customers seems like a great place to start. My team and I are consumed with engagement, and we work smart to smooth out the rough spots that can pop up. I want our customers to have positive end results with us, and if we can delight them along the way, that’s even better.
What value do you try to bring to customers?
Every day, I try to be empathetic with customers. We’ve all been in situations where things just aren’t in sync or could be working better than they are. And let’s face it, technical issues can be a real pain. So I imagine how I would feel in their place and I ask my team to do the same thing. People really appreciate it if you put yourself in their shoes and understand their perspective. But we take that even further and dig until we get to the root of the challenge. In my world, there’s no such thing as a band-aid solution. We get to the core. That’s what I’m here for.
“Being in the middle of a fast-paced business energizes me. I love mentoring others to be able to support customers on our fast track. We listen.We solve. We delight. And frankly, we do it very well.”– Jenn Layport
What do you love most about Calyx?
I truly enjoy working with the people at Calyx and helping our customers achieve their business goals. As a previous business owner, I know the stresses and hurdles that business owners face each day and I feel that helps me relate to them and share my experiences to help them.