What are managed IT services?

Managed IT services are the outsourcing of IT support responsibilities to a third-party provider, known as a managed service provider (MSP). Instead of handling IT needs in-house, businesses partner with an MSP to manage their IT infrastructure and systems for a recurring fee. 

The outsourced MSP can include a wide range of services, such as:

• Network monitoring and management: Offers proactive monitoring of network infrastructure to identify and resolve potential problems before they impact users.
• Cybersecurity solutions: Includes implementation and management of security measures like firewalls, antivirus software, intrusion detection systems and security awareness training to protect against cyber threats.
• Data backup and disaster recovery: Regular backups of critical data and robust disaster recovery plans minimize downtime and data loss in case of emergencies and are typically included in managed IT services.
• Cloud computing services: Includes assistance with cloud migration, management of cloud infrastructure and optimization of cloud resources.
• Support: Provides users with expert assistance in addressing technical issues.